Today I learned that this tool exists. FullStory is a tool that helps you understand errors from a customer perspective.
I heard about it because my husband is using it at work and when he described it, I thought it was ridiculous. You’re going to screen record every customer’s flow through your site and save it. That’s just dumb, I thought.
But then he explained that it only saves flows that have errors, and I realized that it is brilliant. This probably seems like a paid product feature or something, a particularly weird one because this is a product I haven’t used, but nobody has given me any money. I just think this is cool and since I’m trying to share more of what I learn about more often, here you are. You’re welcome.